At MediaElx, we have spent more than 24 years developing digital solutions for the real estate sector. During this time, one of the needs that has grown the most among estate agencies is the management of property catalogues imported via XML.
New builds, resale properties, MLS, collaborators, property portals, external suppliers and different databases connected to websites and CRMs are now part of the daily work of many estate agencies.
Working with XML allows agencies to expand their property catalogue, save time and automate many tasks. However, it also involves an important reality: when an agency connects information coming from external sources, the quality, structure and updating of that data largely depends on the supplier generating the XML.
For this reason, we have created MediaElx XML Care & Support, a new hourly support service designed to help our clients review, organise and resolve issues related to their XML imports.
Why have we created this service?
More and more estate agencies are working with properties coming from different sources. This is a major commercial advantage, as it allows agencies to offer a wider range of properties and more options to buyers.
However, the larger and more connected the catalogue becomes, the more important it is to maintain control over the information.
In day-to-day operations, situations such as these may appear:
- Duplicate properties
- Incorrectly classified areas or locations
- Property types that do not match the structure of the website
- Images that are not updated correctly from the supplier
- Properties that appear, disappear or change due to modifications in the original XML
- Differences between the expected information and the information actually received from the supplier
- Technical changes when a supplier modifies their XML format
- The need to review, clean or reorganise imported data
- Questions about whether a new XML is compatible before connecting it
In many cases, these situations do not originate within the MediaElx website or CRM itself, but rather from the structure, quality or changes made to the external XML.
Even so, we understand that the client needs a practical solution: to understand what is happening, know whether it can be corrected and receive technical support to deal with the situation in an organised way.
That is precisely the purpose of this new service.
What is MediaElx XML Care & Support?
MediaElx XML Care & Support is a specialised technical support service for MediaElx clients working with XML imports on their estate agency website and CRM.
Its purpose is to help review, analyse, correct, organise and manage incidents or requirements related to data imported from external suppliers.
It is not a general website maintenance service and does not replace the XML supplier, but it does allow clients to rely on our technical team to analyse each case, identify the origin of the issue and apply the possible solutions within the MediaElx system.
What can this service include?
Every estate agency works differently and not all XML feeds have the same structure. For this reason, this service can be applied to different requirements related to imported catalogues.
MediaElx XML Care & Support can be used to:
- Review the compatibility of an external XML feed
- Analyse import errors
- Check why a property is not displayed correctly
- Review images, texts, prices, locations and property types
- Adjust mappings for areas, locations or property types
- Detect duplicates and assess possible solutions
- Review changes made by XML suppliers
- Check why a property appears, disappears or changes information
- Assist with technical communication with external suppliers
- Review imports of new builds, resale properties, MLS or collaborators
- Carry out adjustments related to imported catalogues
- Assess whether an XML feed is suitable before connecting it to the system
Particularly useful for agencies with large property catalogues
This service is especially recommended for agencies working with a significant volume of imported properties or with several XML sources at the same time.
The more external data connected to an estate agency website, the more important it becomes to review the quality of the information and maintain a consistent structure.
A website with many properties does not only require technology. It also requires organisation, review and technical criteria.
For example, an agency may have several XML feeds connected for new builds, resale properties, collaborators or MLS. Each supplier may send the information differently: different areas, property types, image formats, texts, references, prices or availability statuses.
If all of this is not reviewed correctly, the catalogue can become much more difficult to manage.
With MediaElx XML Care & Support, agencies can rely on technical support to review these situations and make decisions with better information.
Important: the XML depends on the external supplier
We want to be completely transparent about this point.
MediaElx can review, adapt, map and help manage the data received from an XML feed, but we do not control the original quality of the data sent by each external supplier.
If a supplier sends incorrect areas, duplicate properties, outdated images, wrongly classified property types or incomplete information, our team can analyse the situation and apply solutions where technically possible, but the original source of the data remains the responsibility of the supplier.
This is precisely why this service is so important: it allows agencies to better identify where the issue lies and act in a structured way.
Sometimes the solution will involve adjustments within the MediaElx system. In other cases, the external supplier will need to correct the information at source. And in some situations, it may be necessary to assess whether that XML feed is really suitable for the agency’s strategy and structure.
The important thing is to handle each case clearly, without improvisation and with the right technical criteria.
Hourly support packages
MediaElx XML Care & Support works through hourly support packages, allowing each agency to hire the level of support they actually need.
2 hours: €140 + VAT
5 hours: €300 + VAT
10 hours: €550 + VAT
These hours can be used for tasks related to reviewing, analysing, adjusting, cleaning, checking or providing technical support for XML imports.
This way, agencies can request support whenever they need it, without having to hire a fixed service if they only require occasional assistance.
When might XML Care & Support be useful for you?
This service may be useful if your agency is in any of the following situations:
- You have many imported properties
- You work with several XML suppliers
- You want to connect a new XML feed and need it reviewed first
- You see duplicate or incorrectly classified properties
- You are unsure whether the data is arriving correctly
- You want to improve the quality of your catalogue
- You need our team to review a specific issue
- You want to save time by avoiding manually reviewing hundreds or thousands of properties
A service created for MediaElx clients
MediaElx XML Care & Support has been created to respond to a real need among many estate agencies: working with increasingly large, connected and automated catalogues without losing control over the information displayed on their website and CRM.
Our goal is for our clients to make better use of the advantages of XML, automation and connections with external suppliers, while having access to specialised technical support whenever they need it.
If you are a MediaElx client and would like us to review an XML import, a specific issue or the quality of the data you are receiving, you can contact our team and we will advise you on the most suitable support package for your needs.
- Email: info@mediaelx.net
- WhatsApp: +34 601 223 257
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